Customer Testimonials
SUPER SHADY DEALERSHIP! Jordan and Johnny are con artists. Tried to switch trucks on me. They do this to lots of customers! Came in with a paid off 2018 Jeep for a trade in, and cash. Found a ram I wanted. Was in the financial office starting paperwork when the woman got a call and said we needed to restart the paperwork. I realized they were having me sign for a different truck with a different vin. When I pointed this out they played dumb. I went to leave in my Jeep. They blocked me and refused to let me leave. ...
Poor communication. Service Dept. had my car for seven days and the Service Advisor never called me. I left two messages and a text. No communication. I had to get a ride back to Crown Dodge, and I took my vehicle back. Luckily the Staff at the Cashier Desk had compassion, and took my keys from the Service Advisor. No service. I have to go somewhere else. Very disappointed.
Bought a car from Luis and I just wanted to say how dissapointed I am with not only him but the entire dealership. I purchased a new wrangler 4xe and when delivered came with no charge which I thought was odd. Yet after driving the car home I come to find out not only was the dealers car chargers faulty but the car they sold me was faulty as when I tried to plug it in an error kept popping up the manager Luis advised me that this would go away and the problem existed due to their bad chargers ...
I drove from Orange County to Ventura, California to see what they had to offer based on an ad for a new Jeep. Even with the discount it was a little more than I wanted to pay. So I bought a used Sahara, a beautiful black Jeep Wrangler. There was an issue with the steering having too much play. It doesn't appear to be a recall, but Crown has agreed to fix it There was a recall on an issue with the vattery, it is a hybrid. Crown already fixed that. My salesman, Jorge was excellent. Friendly, not at ...
was our sales consultant and he has zero follow through. Also I was blatantly lied to during my transaction. I told them I was going to finance with my credit union and they said, don't worry we can send it to your credit union for you. When I went to sign my documents the finance guy said they didn't have my credit union was they submitted my credit to a different bank at double the interest rate. Then we didn't receive the headphones to the rear entertainment. I have been texting and calling for over a month ...
Horrible customer service. I'm negotiating with a sales rep for 2 weeks straight. Gave them an offer and they're still trying to just 100k for a 23 used hellcat. Definitely not worth the headache when purchasing a vehicle. Bad experience with these guys.
Horrendous Service and Retaliation by Erick Rodriguez at Crown Dodge Chrysler Jeep Ram In July, I brought my 2020 Jeep Wrangler to Crown Dodge Chrysler Jeep Ram to address several serious issues, including a check engine light that’s been on for over three years, dying batteries, and oil in the coolant reservoir. I was assigned to Erick Rodriguez, the service advisor, and this turned out to be the worst experience I’ve ever had with a dealership. From the start, Erick was unresponsive. I left my Jeep with them, and for 10 days, I heard nothing. No calls, no emails, no ...
My vehicle was at this dealership for over 37 days. I was approved by the manufacturer to rent a vehicle. The day I retrieved my vehicle from dealership I noticed a dent on the left side bumper caused by one of their technicians. No apology or accountability from the dealership. I returned the rental and as soon as I drove off the lot the vehicle stalled and the check engine light came on. Obviously they didn't fix the issue. No one followed up with me. I had to take the initiative to follow up with the service advisor. Additionally, service ...
WORST DEALERSHIP IN VENTURA. TOOK MY $8 GRAND OFF MY AMAZON CHASE CARD TO SELL ME A CAR. NOW INSTAED OF PAYING THE LOAN BACK AT LIKE 6% IM PAYING 27. AVOID TONY JEMENEZ AT ALL COST. HILL CHEAT YOU AND DO ANYTHING TO GET ANY AMOUNT OF APPROVED MONEY YOU HAVE AND EVEN RUIN YOU CREDIT. THEY TREAT YOU LIKE DIRT OVER THERE. PLAY HEAD GAMES.
Thieves. Horrible service, zero integrity. They lie and cheat their way through and out of everything. They are completely dishonest and certain fraud is how they’re making money.
Every since. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything.
Scotts does what he says he is going to do, with care - great customer service. I highly recommend talking to Scott, he was very knowledgeable.
If I could give less I would. Not worth your time or your money. Highly rated to screw you over. Stay away, they have screwed more people than I can count.
The service provided by Justin Castro on April 4 for our Jeep was very impressive. He was knowledgeable, professional and courteous and made us feel comfortable throughout. He’s an excellent employee who makes Crown Dodge look like an outstanding organization.
I had a wonderful experience. I started talking to him over the phone and then I drove from Bakersfield to Ventura when I got there I was greeted well and very respectful. They got me in and out answered all my questions I definitely would recommend and I already have to a couple coworkers.
From start to finish the work and experience was great ! Appreciate the good overall work and experience
Justin is always courteous and on point, he keeps in touch every step of the way, excellent service!
Kelsey did a great job working with the tech to identify the work that needed to be done and created an accurate estimate. Kelsey is very efficient and friendly and makes sure you’re being taken care of.
The service was awesome all around. Friendly staff and really . Eric Baez you're awesome. Thank you
Jorge was easy going and helped me get the deal I was looking for. He was knowledgeable and answered all my questions about the vehicle. Very good salesman!
Quick, speedy great service with Eric as always! I won’t trust anyone else with my work fleet!
Quick, easy and painless - exactly the way it should be. Joleen was friendly and kept me updated along the way.
Super helpful and non pushy. Really tried to help solve a mystery problem. Highly recommed!
Service at this dealership SUCKS! The few times I have had to have warranty service on my truck was a nightmare. Will never go back to that dealership again.
Willey made it very easy loved working with him.He did all the work i just had to sign the novel
They were diligent on service and even did their best to figure out the issue with the u connect in my truck.
An excellent experience with Eric!!! Very professional and educated!!! Treated like family and not a number. Thank you for caring about us!!!
I took my vehicle in for two issues; one got fixed, but not the other.
Kelsey was super helpful and was able to walk us through the problem with our jeep and get it repaired in an efficient time frame.
Gary Kennedy was very friendly and professional, I will always ask for him when needing service. He is the best I’ve had.
Very helpful and quick to respond. When a problem arose he took care of it quickly.
Wonderful service. Kind people. Robert goes above and beyond to always assist any way he can.
My service was great and quick, I am a very happy to be a Dodge customer.
Great service rep and prompt repair work completed within the time frame Tom e expected
It was a really good experience and very helpfull visit erik was really on ponit ant help get in and out really fast
Ali was very professional, crown dodge made me very comfortable with my purchase very happy customer
Eric was super nice, patient, and thorough in his responses. I trusted that he was providing me correct information and was very knowledgeable.
Work got done in reasonable time. Gary was great to work with. Thanks as usual
This dealer is very professional and Kelsey goes above and beyond to make sure that I’m taken care of.
Very happy with service. Erick Rodriguez was very helpful and was very professional. Thank you again for your service.
Oil change Tuesday. Arrived 1/2 hour early. Got in first and was there about 45 minutes. It pays to get up early. Kelsey was very friendly. If She is my service writer now am happy. But hope not to need her services soon.
New truck, seven months, old engine failure will take approximately a month to get parts and fix at best.
our Jeep was over heating, we were over 2hours away from home, picking up a new adopted puppy on Super Bowl Sunday. The salesman helped us park the car & drop off our keys. Eric Rodriquez was our Service Mgr- & got the car fixed quickly.
I feel like they're honest and professional. My service advisor, Kelsey, is the main reason for my positive feeling here, I think.
I was treated very respectfully from the moment I drove into the service area. Scott was extremely helpful and explained in detail, what I could expect as far as service on my van and also how long it could take. Very thoughtful.
The customer service staff are wonderful and have experience in dealing with customers and the service center get the job done quickly. Thank you all
Fast and very efficient service Jorge was an absolute outstanding salesman very friendly and also checked on me and my vehicle a few days after the sell so I appreciate Jorge for that and thank you Crown Dodge for making it easy purchasing a vehicle
Thank you so much! He is nice friendly person , I really appreciate for everything! The best experience!
Everyone was very helpful They worked their Magic and we lovie our Mazda3 Thank Yoi 👍
My service manager is great . Problem was cashier and picking up my car. At 5:40 PM she said I have 5 min to pay online cause she was leaving . Website says cashier leaves at 6 . Had to delay pick up of my car to the following day . She was very short and rude about it
Willy Ellis has been fantastic through the whole process. We have a CalFire grant for a chip truck. CalFire is very difficult to deal with, and Willy has been most accommodating working around the delays the grantor has caused. The truck is great, also.
Willy was excellent no complaints at all. Will be back for the next truck! Thanks
Gary was very helpful. A pleasure to work with. Getting a car serviced can be a bummer but Gary makes it easy and friendly.
Andre Nazari was extremely amazing, We were looking for a lease and he gave us the best lease out there, hands-down. If you’re looking for a new car or prion reach out to him and he will make sure you have the best experience.
The service was great! I was met with my Dodge associate shared with her my concerns. The wait time was minimal and very efficient. It’s nice to have things run smoothly.
This was our third purchase at Crown Dodge. We have always been treated well. Didn't always get a great price but we don't feel that anything wasn't a fair price.
I THINKTHE WORK WAS DONE PROFACIONALLY AND QUICKLY. AND NO PRON=BLEM SEEMS TO BE APPERED
Thank you Jackleen for your help and great service. Easy to get a appointment and follow up.
It was nice to see the Commercial service area separate. Now. Very convenient for faster service. should open up your Saturdays for other customers..
Best experience I’ve had at crown dodge In 7 years. Thank you Gary and the team.
Purchased my new ram truck from Andre Nazari. He was very helpful and very fast. Wasted no time and saved me a lot of money. If you’re looking for a new car, I highly recommend calling and asking for him. He is the Internet sales manager.
Thank you for taking care of my jeep! It is Always in good hands at Crown!
Eric help me I’m satisfied with he’s help he did excellent job berry help full and friendly
Excellent service writer. Stays in touch with updates. Wenr out of his way to get me in for headlight replacement. I just showed up in the afternoon and he took care of my Jeep. Thank You Justin
Terrible service. The dealer broke my hardtop trying to remove the rear window. Then Garry Kennedy lied and let my vehicle sit out in the rain for three weeks with no work being attempted to be performed
We had a horrible experience with the dealers that were not honest. They were not honest, charged us more than we were supposed to get charged, and then took our new tires off and put on cheap tires. If it wasn't for Robert in the service department, we would have had to take legal actions. Thank you to Robert and his son. Both very kind and honest people.
as usual Eric came thru with flying colors. All work was done right the first time. Van was ready when promised
I was told my car was ready and when I went to pick it up I had to wait almost 2 hours. I don’t understand why I would get notified when the was NOT ready
Dear crown doge service team I hope this message finds you well. I wanted to take a moment to express my gratitude for the exceptional service I received at Crown Dodge. The individual who assisted me went above and beyond their job duties to ensure that I safely reached my destination and retrieved my vehicle. Despite the discrepancies in shuttle services and the unavailability of a car loaner, they demonstrated remarkable diligence and provided me with a ride home, ensuring my safety and convenience. I truly appreciate their commitment to customer satisfaction and ethical conduct. Their exemplary service has solidified ...
Engine light came on 5min after I left dealership. Car will no longer operate in ‘Electric Mode’.
Good service for my daughter’s Jeep. I have faith in the service dept. Sales dept is a bunch of hacks.
had a bad experience told we had a deal for a new ram i emptied my truck and went to dealership and spent a hour and then no deal......after the amount of new buys by my son and I this was not what i exspected
Great service, thank you the Service. Will come back to do another service once again.
Eric was very kind and helpful. Made sure my vehicle received all the repairs it needed , despite having his own busy schedule .
Experience was great. They fixed the problems I had, but the only problem was I had to go back a second time that’s why I gave it a 4.
Eric was a great help and I appreciate all the hard work he did to fix my truck I was stranded and live 3 hours away from the dealership and Eric was able to help me get back up and running and at a reasonable price highly recommended this dealership and if you go there talk to Eric he will get you set up and ready to go in no time 10 stars!!
They were able to get me in and out very quickly. I was given a ride home and I was picked up when the job was finished. The cost was less than expected. Rick Wolters was very helpful and professional.
Gary is always such a pleasure to deal with. Good communication and clarity on timing and costs.
My service guy Rick was great easy to deal with and communicated made getting both the Jeep and dodge recalls quick.
Gary was very helpful, understanding, and friendly. We had an issue we were unable to resolve. Gary was able to resolve it within the day!
Easy and great experience from start to finish. Everyone we dealt with were pleasant to deal with…
Gary did a great job with communicating with the status of my truck.. I appreciate the great service he provided me.
Friendly, and knowledgeable staff. Maintenance and repairs are done in a timely manner Highly recommend this dealership if your looking to purchase a car or need service on just about any car We bring all of our cat here for service!
Muchas gracias por inspeccionar mi ram 2019 Le s agradezco por el servisio que dan
I have to say this experience was one of the best I've had communication wise. Eric was great at keeping me informed and answering any questions I had. It is the small things like this that make the customer experience great.
went great had a am appt went real quick got truck back in plenty of time
I’ve not always had a great experience at Crown Dodge, but dealing with Rick as my service manager has been better. Hopefully going forward things will go more smoothly working with him.
My entire experience was amazing! The entire team did a great job and did their best to help me take home a vehicle!
Crown Dodge is the best! I would highly recommend them to all my family and friends!
They tackled all my concerns without any lip service! And fixed it right the first time!
The service advisor was really helpful. She gave a timeline as to when my vehicle was going to be ready. I did get my car within the time I was told.
Came for recall fix and with a known issue it took 3 days to finish very disappointed status updates from service manager and could not get a callback after leaving 3 messages. You are living up to your online poor service image
Rick Wolter is a wonderful service advisor, it just took a week to get my car backand the work I had done should not have taken that long. Other then the time in the shop evething else was great.
We love Rick, he is a big reason we stuck with Jeep as he is the best service advisor
Sino was very helpful & appreciated his help in getting us into the Willys. Thanks so much
Dennis Chavez goes above and beyond what is expected from a typical dealership. He took care of my 2023 Rubicon when another dealership couldn't find the problem. Excellent communication and updates.
Thorough check on jeep. Just long wait to get an appointment . My service advisor was helpful
Outstanding service that exceeding expectations. Took the car in right away and resovled the problem promptly.
I love this place whenever I take my jeep I know it’s good hands. And I think you all for that.
Very expensive, took too long, on last day of pick up another light magically turned on coati my another $2K, didn’t fill radiator fluid full, just weird and expensive