Customer Testimonials

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DealerRater Mar 4, 2025

SUPER SHADY DEALERSHIP! Jordan and Johnny are con artists. Tried to switch trucks on me. They do this to lots of customers! Came in with a paid off 2018 Jeep for a trade in, and cash. Found a ram I wanted. Was in the financial office starting paperwork when the woman got a call and said we needed to restart the paperwork. I realized they were having me sign for a different truck with a different vin. When I pointed this out they played dumb. I went to leave in my Jeep. They blocked me and refused to let me leave. ...

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DealerRater Jan 18, 2025

Poor communication. Service Dept. had my car for seven days and the Service Advisor never called me. I left two messages and a text. No communication. I had to get a ride back to Crown Dodge, and I took my vehicle back. Luckily the Staff at the Cashier Desk had compassion, and took my keys from the Service Advisor. No service. I have to go somewhere else. Very disappointed.

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DealerRater Jan 10, 2025

Bought a car from Luis and I just wanted to say how dissapointed I am with not only him but the entire dealership. I purchased a new wrangler 4xe and when delivered came with no charge which I thought was odd. Yet after driving the car home I come to find out not only was the dealers car chargers faulty but the car they sold me was faulty as when I tried to plug it in an error kept popping up the manager Luis advised me that this would go away and the problem existed due to their bad chargers ...

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DealerRater Jan 6, 2025

I drove from Orange County to Ventura, California to see what they had to offer based on an ad for a new Jeep. Even with the discount it was a little more than I wanted to pay. So I bought a used Sahara, a beautiful black Jeep Wrangler. There was an issue with the steering having too much play. It doesn't appear to be a recall, but Crown has agreed to fix it There was a recall on an issue with the vattery, it is a hybrid. Crown already fixed that. My salesman, Jorge was excellent. Friendly, not at ...

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DealerRater Dec 29, 2024

was our sales consultant and he has zero follow through. Also I was blatantly lied to during my transaction. I told them I was going to finance with my credit union and they said, don't worry we can send it to your credit union for you. When I went to sign my documents the finance guy said they didn't have my credit union was they submitted my credit to a different bank at double the interest rate. Then we didn't receive the headphones to the rear entertainment. I have been texting and calling for over a month ...

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DealerRater Oct 26, 2024

Horrible customer service. I'm negotiating with a sales rep for 2 weeks straight. Gave them an offer and they're still trying to just 100k for a 23 used hellcat. Definitely not worth the headache when purchasing a vehicle. Bad experience with these guys.

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DealerRater Sep 12, 2024

Horrendous Service and Retaliation by Erick Rodriguez at Crown Dodge Chrysler Jeep Ram In July, I brought my 2020 Jeep Wrangler to Crown Dodge Chrysler Jeep Ram to address several serious issues, including a check engine light that’s been on for over three years, dying batteries, and oil in the coolant reservoir. I was assigned to Erick Rodriguez, the service advisor, and this turned out to be the worst experience I’ve ever had with a dealership. From the start, Erick was unresponsive. I left my Jeep with them, and for 10 days, I heard nothing. No calls, no emails, no ...

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DealerRater Sep 5, 2024

My vehicle was at this dealership for over 37 days. I was approved by the manufacturer to rent a vehicle. The day I retrieved my vehicle from dealership I noticed a dent on the left side bumper caused by one of their technicians. No apology or accountability from the dealership. I returned the rental and as soon as I drove off the lot the vehicle stalled and the check engine light came on. Obviously they didn't fix the issue. No one followed up with me. I had to take the initiative to follow up with the service advisor. Additionally, service ...

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DealerRater Jul 24, 2024

WORST DEALERSHIP IN VENTURA. TOOK MY $8 GRAND OFF MY AMAZON CHASE CARD TO SELL ME A CAR. NOW INSTAED OF PAYING THE LOAN BACK AT LIKE 6% IM PAYING 27. AVOID TONY JEMENEZ AT ALL COST. HILL CHEAT YOU AND DO ANYTHING TO GET ANY AMOUNT OF APPROVED MONEY YOU HAVE AND EVEN RUIN YOU CREDIT. THEY TREAT YOU LIKE DIRT OVER THERE. PLAY HEAD GAMES.

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DealerRater Jul 12, 2024

Thieves. Horrible service, zero integrity. They lie and cheat their way through and out of everything. They are completely dishonest and certain fraud is how they’re making money.

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DealerRater Jul 5, 2024

Every since. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything.

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DealerRater Apr 25, 2024

Scotts does what he says he is going to do, with care - great customer service. I highly recommend talking to Scott, he was very knowledgeable.

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DealerRater Apr 23, 2024

If I could give less I would. Not worth your time or your money. Highly rated to screw you over. Stay away, they have screwed more people than I can count.

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DealerRater Apr 8, 2024

The service provided by Justin Castro on April 4 for our Jeep was very impressive. He was knowledgeable, professional and courteous and made us feel comfortable throughout. He’s an excellent employee who makes Crown Dodge look like an outstanding organization.

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DealerRater Mar 18, 2024

I had a wonderful experience. I started talking to him over the phone and then I drove from Bakersfield to Ventura when I got there I was greeted well and very respectful. They got me in and out answered all my questions I definitely would recommend and I already have to a couple coworkers.

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DealerRater Feb 28, 2024

From start to finish the work and experience was great ! Appreciate the good overall work and experience

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DealerRater Feb 28, 2024

Justin is always courteous and on point, he keeps in touch every step of the way, excellent service!

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DealerRater Feb 26, 2024

Kelsey did a great job working with the tech to identify the work that needed to be done and created an accurate estimate. Kelsey is very efficient and friendly and makes sure you’re being taken care of.

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DealerRater Feb 26, 2024

The service was awesome all around. Friendly staff and really . Eric Baez you're awesome. Thank you

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DealerRater Feb 26, 2024

Jorge was easy going and helped me get the deal I was looking for. He was knowledgeable and answered all my questions about the vehicle. Very good salesman!

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DealerRater Feb 25, 2024

Quick, speedy great service with Eric as always! I won’t trust anyone else with my work fleet!

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DealerRater Feb 24, 2024

Quick, easy and painless - exactly the way it should be. Joleen was friendly and kept me updated along the way.

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DealerRater Feb 24, 2024

Super helpful and non pushy. Really tried to help solve a mystery problem. Highly recommed!

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DealerRater Feb 23, 2024

Service at this dealership SUCKS! The few times I have had to have warranty service on my truck was a nightmare. Will never go back to that dealership again.

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DealerRater Feb 23, 2024

Willey made it very easy loved working with him.He did all the work i just had to sign the novel

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DealerRater Feb 23, 2024

They were diligent on service and even did their best to figure out the issue with the u connect in my truck.

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DealerRater Feb 23, 2024

An excellent experience with Eric!!! Very professional and educated!!! Treated like family and not a number. Thank you for caring about us!!!

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DealerRater Feb 23, 2024

I took my vehicle in for two issues; one got fixed, but not the other.

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DealerRater Feb 23, 2024

Kelsey was super helpful and was able to walk us through the problem with our jeep and get it repaired in an efficient time frame.

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DealerRater Feb 22, 2024

Gary Kennedy was very friendly and professional, I will always ask for him when needing service. He is the best I’ve had.

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DealerRater Feb 22, 2024

Very helpful and quick to respond. When a problem arose he took care of it quickly.

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DealerRater Feb 22, 2024

Wonderful service. Kind people. Robert goes above and beyond to always assist any way he can.

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DealerRater Feb 22, 2024

My service was great and quick, I am a very happy to be a Dodge customer.

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DealerRater Feb 21, 2024

Great service rep and prompt repair work completed within the time frame Tom e expected

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DealerRater Feb 21, 2024

It was a really good experience and very helpfull visit erik was really on ponit ant help get in and out really fast

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DealerRater Feb 21, 2024

Ali was very professional, crown dodge made me very comfortable with my purchase very happy customer

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DealerRater Feb 20, 2024

Eric was super nice, patient, and thorough in his responses. I trusted that he was providing me correct information and was very knowledgeable.

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DealerRater Feb 20, 2024

Work got done in reasonable time. Gary was great to work with. Thanks as usual

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DealerRater Feb 18, 2024

This dealer is very professional and Kelsey goes above and beyond to make sure that I’m taken care of.

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DealerRater Feb 18, 2024

Very happy with service. Erick Rodriguez was very helpful and was very professional. Thank you again for your service.

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DealerRater Feb 18, 2024

Oil change Tuesday. Arrived 1/2 hour early. Got in first and was there about 45 minutes. It pays to get up early. Kelsey was very friendly. If She is my service writer now am happy. But hope not to need her services soon.

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DealerRater Feb 17, 2024

New truck, seven months, old engine failure will take approximately a month to get parts and fix at best.

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DealerRater Feb 17, 2024

our Jeep was over heating, we were over 2hours away from home, picking up a new adopted puppy on Super Bowl Sunday. The salesman helped us park the car & drop off our keys. Eric Rodriquez was our Service Mgr- & got the car fixed quickly.

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DealerRater Feb 17, 2024

I feel like they're honest and professional. My service advisor, Kelsey, is the main reason for my positive feeling here, I think.

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DealerRater Feb 17, 2024

I was treated very respectfully from the moment I drove into the service area. Scott was extremely helpful and explained in detail, what I could expect as far as service on my van and also how long it could take. Very thoughtful.

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DealerRater Feb 16, 2024

The customer service staff are wonderful and have experience in dealing with customers and the service center get the job done quickly. Thank you all

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DealerRater Feb 16, 2024

Fast and very efficient service Jorge was an absolute outstanding salesman very friendly and also checked on me and my vehicle a few days after the sell so I appreciate Jorge for that and thank you Crown Dodge for making it easy purchasing a vehicle

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DealerRater Feb 16, 2024

Thank you so much! He is nice friendly person , I really appreciate for everything! The best experience!

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DealerRater Feb 16, 2024

Everyone was very helpful They worked their Magic and we lovie our Mazda3 Thank Yoi 👍

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DealerRater Feb 16, 2024

My service manager is great . Problem was cashier and picking up my car. At 5:40 PM she said I have 5 min to pay online cause she was leaving . Website says cashier leaves at 6 . Had to delay pick up of my car to the following day . She was very short and rude about it

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DealerRater Feb 16, 2024

Willy Ellis has been fantastic through the whole process. We have a CalFire grant for a chip truck. CalFire is very difficult to deal with, and Willy has been most accommodating working around the delays the grantor has caused. The truck is great, also.

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DealerRater Feb 16, 2024

Willy was excellent no complaints at all. Will be back for the next truck! Thanks

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DealerRater Feb 15, 2024

Gary was very helpful. A pleasure to work with. Getting a car serviced can be a bummer but Gary makes it easy and friendly.

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DealerRater Feb 15, 2024

Andre Nazari was extremely amazing, We were looking for a lease and he gave us the best lease out there, hands-down. If you’re looking for a new car or prion reach out to him and he will make sure you have the best experience.

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DealerRater Feb 14, 2024

The service was great! I was met with my Dodge associate shared with her my concerns. The wait time was minimal and very efficient. It’s nice to have things run smoothly.

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DealerRater Feb 12, 2024

This was our third purchase at Crown Dodge. We have always been treated well. Didn't always get a great price but we don't feel that anything wasn't a fair price.

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DealerRater Feb 12, 2024

I THINKTHE WORK WAS DONE PROFACIONALLY AND QUICKLY. AND NO PRON=BLEM SEEMS TO BE APPERED

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DealerRater Feb 11, 2024

Thank you Jackleen for your help and great service. Easy to get a appointment and follow up.

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DealerRater Feb 11, 2024

It was nice to see the Commercial service area separate. Now. Very convenient for faster service. should open up your Saturdays for other customers..

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DealerRater Feb 11, 2024

Best experience I’ve had at crown dodge In 7 years. Thank you Gary and the team.

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DealerRater Feb 11, 2024

Purchased my new ram truck from Andre Nazari. He was very helpful and very fast. Wasted no time and saved me a lot of money. If you’re looking for a new car, I highly recommend calling and asking for him. He is the Internet sales manager.

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DealerRater Feb 10, 2024

Thank you for taking care of my jeep! It is Always in good hands at Crown!

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DealerRater Feb 10, 2024

Eric help me I’m satisfied with he’s help he did excellent job berry help full and friendly

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DealerRater Feb 9, 2024

Excellent service writer. Stays in touch with updates. Wenr out of his way to get me in for headlight replacement. I just showed up in the afternoon and he took care of my Jeep. Thank You Justin

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DealerRater Feb 9, 2024

Terrible service. The dealer broke my hardtop trying to remove the rear window. Then Garry Kennedy lied and let my vehicle sit out in the rain for three weeks with no work being attempted to be performed

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DealerRater Feb 9, 2024

We had a horrible experience with the dealers that were not honest. They were not honest, charged us more than we were supposed to get charged, and then took our new tires off and put on cheap tires. If it wasn't for Robert in the service department, we would have had to take legal actions. Thank you to Robert and his son. Both very kind and honest people.

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DealerRater Feb 8, 2024

as usual Eric came thru with flying colors. All work was done right the first time. Van was ready when promised

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DealerRater Feb 8, 2024

I was told my car was ready and when I went to pick it up I had to wait almost 2 hours. I don’t understand why I would get notified when the was NOT ready

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DealerRater Feb 7, 2024

Dear crown doge service team I hope this message finds you well. I wanted to take a moment to express my gratitude for the exceptional service I received at Crown Dodge. The individual who assisted me went above and beyond their job duties to ensure that I safely reached my destination and retrieved my vehicle. Despite the discrepancies in shuttle services and the unavailability of a car loaner, they demonstrated remarkable diligence and provided me with a ride home, ensuring my safety and convenience. I truly appreciate their commitment to customer satisfaction and ethical conduct. Their exemplary service has solidified ...

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DealerRater Feb 7, 2024

Engine light came on 5min after I left dealership. Car will no longer operate in ‘Electric Mode’.

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DealerRater Feb 7, 2024

Good service for my daughter’s Jeep. I have faith in the service dept. Sales dept is a bunch of hacks.

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DealerRater Feb 7, 2024

had a bad experience told we had a deal for a new ram i emptied my truck and went to dealership and spent a hour and then no deal......after the amount of new buys by my son and I this was not what i exspected

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DealerRater Feb 5, 2024

Great service, thank you the Service. Will come back to do another service once again.

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DealerRater Feb 5, 2024

Eric was very kind and helpful. Made sure my vehicle received all the repairs it needed , despite having his own busy schedule .

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DealerRater Feb 5, 2024

Experience was great. They fixed the problems I had, but the only problem was I had to go back a second time that’s why I gave it a 4.

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DealerRater Feb 4, 2024

Eric was a great help and I appreciate all the hard work he did to fix my truck I was stranded and live 3 hours away from the dealership and Eric was able to help me get back up and running and at a reasonable price highly recommended this dealership and if you go there talk to Eric he will get you set up and ready to go in no time 10 stars!!

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DealerRater Feb 3, 2024

They were able to get me in and out very quickly. I was given a ride home and I was picked up when the job was finished. The cost was less than expected. Rick Wolters was very helpful and professional.

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DealerRater Feb 3, 2024

Gary is always such a pleasure to deal with. Good communication and clarity on timing and costs.

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DealerRater Feb 3, 2024

My service guy Rick was great easy to deal with and communicated made getting both the Jeep and dodge recalls quick.

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DealerRater Feb 3, 2024

Gary was very helpful, understanding, and friendly. We had an issue we were unable to resolve. Gary was able to resolve it within the day!

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DealerRater Feb 3, 2024

Easy and great experience from start to finish. Everyone we dealt with were pleasant to deal with…

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DealerRater Feb 2, 2024

Gary did a great job with communicating with the status of my truck.. I appreciate the great service he provided me.

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DealerRater Feb 2, 2024

Friendly, and knowledgeable staff. Maintenance and repairs are done in a timely manner Highly recommend this dealership if your looking to purchase a car or need service on just about any car We bring all of our cat here for service!

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DealerRater Feb 2, 2024

Muchas gracias por inspeccionar mi ram 2019 Le s agradezco por el servisio que dan

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DealerRater Feb 1, 2024

I have to say this experience was one of the best I've had communication wise. Eric was great at keeping me informed and answering any questions I had. It is the small things like this that make the customer experience great.

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DealerRater Feb 1, 2024

went great had a am appt went real quick got truck back in plenty of time

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DealerRater Feb 1, 2024

I’ve not always had a great experience at Crown Dodge, but dealing with Rick as my service manager has been better. Hopefully going forward things will go more smoothly working with him.

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DealerRater Feb 1, 2024

My entire experience was amazing! The entire team did a great job and did their best to help me take home a vehicle!

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DealerRater Feb 1, 2024

Crown Dodge is the best! I would highly recommend them to all my family and friends!

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DealerRater Feb 1, 2024

They tackled all my concerns without any lip service! And fixed it right the first time!

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DealerRater Jan 31, 2024

The service advisor was really helpful. She gave a timeline as to when my vehicle was going to be ready. I did get my car within the time I was told.

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DealerRater Jan 31, 2024

Came for recall fix and with a known issue it took 3 days to finish very disappointed status updates from service manager and could not get a callback after leaving 3 messages. You are living up to your online poor service image

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DealerRater Jan 30, 2024

Rick Wolter is a wonderful service advisor, it just took a week to get my car backand the work I had done should not have taken that long. Other then the time in the shop evething else was great.

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DealerRater Jan 30, 2024

We love Rick, he is a big reason we stuck with Jeep as he is the best service advisor

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DealerRater Jan 29, 2024

Sino was very helpful & appreciated his help in getting us into the Willys. Thanks so much

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DealerRater Jan 29, 2024

Dennis Chavez goes above and beyond what is expected from a typical dealership. He took care of my 2023 Rubicon when another dealership couldn't find the problem. Excellent communication and updates.

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DealerRater Jan 29, 2024

Thorough check on jeep. Just long wait to get an appointment . My service advisor was helpful

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DealerRater Jan 28, 2024

Outstanding service that exceeding expectations. Took the car in right away and resovled the problem promptly.

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DealerRater Jan 28, 2024

I love this place whenever I take my jeep I know it’s good hands. And I think you all for that.

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DealerRater Jan 28, 2024

Very expensive, took too long, on last day of pick up another light magically turned on coati my another $2K, didn’t fill radiator fluid full, just weird and expensive

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